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Need help reaching out to Amazon? We've got you covered.
ByChristina Buff and Impu Sehgal on
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Here's how to go into Prime Day prepared.Credit: Ian Moore / Mashable
UPDATE: Sep. 28, 2024, 1:00 p.m. EDT This article has been updated to include details of how to contact Amazon customer service ahead of October Prime Day 2024.
Preparing for the impending chaos of October Prime Day?
Prime Big Deal Days is happening on Oct. 8 and 9, 2024, and we know all too well that it's easy to get caught up in the sales, indulge in some impulse purchasing, and experience a bit of buyer's remorse.
As in years past, there are already plenty of live deals to shop ahead of the official event kickoff, with many more to come — and you just might run into some questions along the way. Whether you're dealing with a classic case of buyer's remorse, or have questions about deals, damage to packages, or your Prime membership, you want to know that you can actually speak to customer service.
SEE ALSO:
Prime Day: 11 things you should buy, and 3 to avoidSince contacting Amazon can be tricky at times, here are all the ways you can get in touch with their customer service for a smoother online shopping experience during Prime Big Deal Days:
Amazon customer service help page
This is probably the most common, and easiest, way to look for answers to common queries, such as those about Amazon’s return policies or information about international shipping. The page contains a whole library of questions that users can get answers to, including how to track packages or cancel orders. Your most recent purchases will pop up at the top of the page for easy navigation.
To access Amazon’s Customer Service Help Page, go to the website landing page and click on"Customer Service" in the top left of the screen.
Amazon customer service email
Sometimes customer queries need to be worked through on a case-by-case basis, and the answers on the official website need to be more specific to offer any help to shoppers. In these cases, users can email[emailprotected]and explain their issues. Remember that contacting Amazon’s customer service via email might not be the best solution if you have an urgent question regarding your purchases, since customers are unlikely to get a prompt response.
Amazon customer service phone number
Need a quicker reply? Call Amazon at1-888-280-4331. When customers call this number, a bot picks up the phone and eventually connects them to Amazon staff, depending on the type of query that needs to be answered. It’s important to note that customers should have a cell phone number connected to their Amazon account. Customers must enter verification codes that will be messaged to their linked contact information before using this service. In other words, things can get a bit tricky if you're sharing an account with someone else.
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Amazon online chat service
Real-time chatting with Amazon representatives is the most convenient way to get all your questions answered. To use the live chat feature, return to theCustomer service help pageand click on"Something else."Another page opens with a list of more help options. Select"I need more help."
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Now you've officially entered the chat. Type "Talk to associate" in the chat box. Amazon's messaging assistant might prompt you to give more info on your issue, which you can, but if you'd rather get to a real person ASAP, you can select, "I need more help" from the pre-written responses.
From there, you can choose if you’d prefer to talk via chat or call.If you're looking for immediate help with a Prime Day purchase —be it due to buyer's remorse, a damaged package, an address change, etc. — this is your best bet to get your needs met.
Contact Amazon via social media
If your questions aren’t that urgent, you can contact Amazon Customer Service at@amazonhelpon X,@amazonon Instagram, andwww.facebook.com/Amazonon Facebook.
TopicsAmazonPrime Day
Frequently Asked Questions
Amazon confirmed that this year's October Prime Day will fall on Oct. 8 and 9, 2024.
Prime Big Deal Days 2024 won't be Amazon's first savings event of the year — in March, they hosted their Big Spring Sale, which had a healthy amount of deals, and Prime Day, Amazon's flagship shopping event of the year, happened on July 16 and 17, 2024.
Christina Buff
Christina Buff is a Nashville-based freelance writer for who covers shopping with a splash of entertainment. If you’re ever wondering what streaming service you need to watch something (and the cheapest way to sign up for it), she’s your girl.
Christina received a B.S. in Business Communication (concentration in writing) from Stevenson University and began her professional journey writing and editing press releases. Since then, she’s written content for a marketing agency, blogged for celebrities, and covered local news, politics, women’s lifestyle, fashion, beauty, and just about everything in between for various publications.
When she’s not writing, she’s probably enjoying live music, studying human design, or embroidering and upcycling clothes. You can follow her on Instagram at @touchinfinity.
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